1x app Terms &
Conditions of Use

The following definitions apply throughout these Terms and Conditions. Where a term appears in these Terms, the definition below governs its meaning unless the context clearly requires otherwise.

By creating a 1x app Account, logging into an existing Account, or otherwise accessing any part of the 1x app platform, you confirm that:

• You have read, understood, and agree to be bound by these Terms in full;
• You have read and accept the 1x app Privacy Policy, which is incorporated into these Terms by reference;
• You have read and accept the 1x app Responsible Gaming Policy;
• You meet all eligibility requirements set out in Section 3 of these Terms.

These Terms apply from the date you first access the 1x app platform and remain in effect for the duration of your Account's existence and any subsequent period required to resolve pending transactions, disputes, or investigations.

To be eligible to register and maintain an active Account on 1x app, you must satisfy all of the following requirements at all times:

• You are a natural human person (not a corporation, trust, partnership, or automated entity);
• You are at least 18 years of age at the time of registration and remain so throughout your use of the platform;
• You are acting on your own behalf and not as an agent, proxy, or representative of another person;
• You are not subject to any self-exclusion agreement with 1x app or any related responsible gaming programme that prohibits your participation;
• Your use of 1x app does not violate any applicable law, regulation, or order binding on you personally.

4.1 Single Account Policy

Each eligible person may hold only one registered Account on 1x app at any given time. The existence of duplicate accounts — whether created deliberately or inadvertently — constitutes a breach of these Terms. 1x app reserves the right to close duplicate accounts and consolidate or forfeit associated balances at its absolute discretion.

4.2 Registration Information

When registering an Account, you must provide accurate, complete, and current information, including:

• Your full legal name as it appears on your Pakistani national identity document (CNIC) or passport;
• A valid Pakistani mobile number that you own and control;
• Your date of birth demonstrating you are aged 18 or older;
• A valid email address.

Providing false, misleading, or incomplete registration information is grounds for immediate account suspension and forfeiture of any PKR balance held in the account.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your 1x app login credentials — including your username, password, and any two-factor authentication codes. You must not share access to your account with any third party. All activity conducted through your Account credentials is your responsibility. If you suspect unauthorised access to your account, you must notify 1x app support immediately via live chat.

4.4 Account Verification (KYC)

1x app reserves the right to request identity verification documents at any time, including at account registration, prior to processing a withdrawal, or during a periodic account review. Documents typically requested include a copy of your CNIC or passport and proof of your Easypaisa or JazzCash account ownership. Failure to provide requested documents within the specified timeframe may result in account suspension or withdrawal restriction.

All deposits to your 1x app Account must be made using accepted payment methods and are denominated exclusively in Pakistani Rupees (PKR). 1x app currently accepts deposits via:

• Easypaisa — direct mobile wallet transfer in PKR;
• JazzCash — direct mobile wallet transfer in PKR;
• Bank Transfer — via HBL and other approved Pakistani banks;
• Any additional payment method listed in the 1x app cashier at the time of deposit.

Deposits must originate from a payment method registered in your own name. Third-party deposits — funds sent from a payment account belonging to another person — are not permitted and will be reversed or frozen pending investigation.

1x app does not charge fees for deposits processed via Easypaisa or JazzCash. Standard banking fees may apply to bank transfer deposits at the discretion of the Player's bank — 1x app has no control over or liability for such fees.

6.1 Eligibility to Withdraw

To submit a PKR withdrawal request on 1x app you must have: (a) a verified Account with completed KYC documentation; (b) a real-money PKR balance that is not subject to active wagering requirements; and (c) made at least one qualifying real-money deposit via an approved payment method.

6.2 Withdrawal Methods

Withdrawals are processed to the same PKR payment method used for the most recent deposit, or another verified method associated with the same registered account holder. 1x app does not process withdrawals to payment accounts belonging to third parties.

6.3 Processing Times

1x app aims to process approved PKR withdrawal requests within 24–72 hours of submission, subject to verification status and applicable checks. Easypaisa and JazzCash withdrawals are typically processed faster than bank transfer withdrawals. 1x app is not liable for delays caused by third-party payment processors or banking systems outside of the platform's control.

6.4 Withdrawal Limits

Minimum and maximum single withdrawal amounts are denominated in PKR and are displayed in the 1x app cashier at the time of request. Daily, weekly, and monthly PKR withdrawal limits may apply to individual accounts based on account tier and verification status.

1x app offers promotional bonuses to eligible Players, including but not limited to welcome deposit bonuses, reload bonuses, free spin credits, cashback offers, and loyalty rewards. All bonuses are subject to the following general conditions unless the specific promotion's terms state otherwise:

• Bonuses are available to verified, eligible Players aged 18 and above only;
• Each Player is entitled to claim a specific bonus offer only once unless explicitly stated otherwise in the promotional terms;
• Bonus funds are credited to a separate bonus balance and are subject to wagering requirements before they or associated winnings become withdrawable real-money PKR;
• Wagering requirements must be completed within the validity period stated for each promotion; uncompleted wagering requirements result in forfeiture of bonus funds;
• 1x app reserves the right to modify, suspend, or withdraw any bonus offer at any time without prior notice;
• Any Player found to be abusing bonus offers — including through coordinated multi-account play, arbitrage betting strategies, or use of promotional funds in a manner designed to circumvent the spirit of the promotion — will have bonus funds forfeited and may have their account suspended.

Specific wagering requirements, eligible games, minimum deposit amounts, and expiry dates applicable to each promotion are stated at the time the offer is presented to the Player. These promotion-specific terms form part of these Terms and Conditions by reference.

All bets and gaming activity on 1x app are subject to the specific rules applicable to the relevant game or betting market, which are displayed within the relevant game interface or market page. In addition, the following general betting rules apply across all 1x app products:

• Once a bet or wager is confirmed and accepted by the 1x app system, it is final and cannot be amended, reversed, or cancelled except as expressly provided in the relevant game rules;
• 1x app reserves the right to void bets where a technical error, data feed error, or obvious pricing error has occurred. Affected Players will receive a full PKR refund of the staked amount in such cases;
• In the event of a disconnection during live play, the outcome of any game or bet in progress will be determined in accordance with the relevant game provider's rules, which are displayed in the game interface;
• Minimum and maximum stake amounts for all products are denominated in PKR and displayed within the relevant game or market interface;
• 1x app reserves the right to restrict maximum payouts on any individual bet or session to a PKR limit set by the platform and communicated in the relevant product's rules.

8.1 Sports Betting

Sports betting on 1x app, including HBL Pakistan Super League, World Cup Cricket, and international markets, is governed by the sports betting rules published in the sportsbook section of the platform. Specific rules covering settlement, void events, and in-play betting are detailed therein.

8.2 Live Casino

Live casino games — including baccarat, roulette, and blackjack — are governed by the rules of the respective game as operated by the studio provider. Studio-specific rules are accessible within the live game interface.

8.3 Cockfighting

Sabong cockfighting betting on 1x app follows the rules of the live event stream as broadcast. Results are final as declared by the arena operator. 1x app is not responsible for event cancellations or changes initiated by the arena; affected bets will be settled in accordance with the cockfighting betting rules published on the platform.

The following conduct is strictly prohibited on 1x app and constitutes a material breach of these Terms:

• Providing false, fraudulent, or misleading registration information or identity documents;
• Opening or operating more than one Account;
• Using automated software, bots, or scripting tools to place bets, navigate the platform, or manipulate game outcomes;
• Colluding with other Players to gain an unfair advantage in any game, tournament, or betting market;
• Exploiting software bugs, errors, or vulnerabilities for financial gain — any winnings derived from a known error must be reported and will be reversed;
• Initiating fraudulent chargebacks or payment disputes with respect to deposits made to 1x app;
• Using funds derived from illegal activity to make deposits on 1x app;
• Engaging in any form of match-fixing or event manipulation in connection with sports or cockfighting betting on 1x app;
• Allowing or facilitating access to your 1x app Account by a person under the age of 18.

All content on the 1x app platform — including but not limited to software, game interfaces, graphics, logos, text, data, and promotional materials — is the property of 1x app or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 1x app platform solely for your personal, recreational purposes in accordance with these Terms.

You may not copy, reproduce, distribute, publicly display, reverse engineer, decompile, or create derivative works from any 1x app content or software without prior written authorisation from 1x app. The 1x app name, logo, and associated brand identifiers are trademarks of 1x app and may not be used in any manner that implies endorsement, affiliation, or sponsorship without explicit written consent.

1x app is committed to promoting responsible gambling practices among all Pakistani players. The platform provides the following responsible gaming tools, accessible from within your Account settings at no cost:

• Deposit Limits — set daily, weekly, or monthly PKR deposit limits on your account;
• Loss Limits — set daily, weekly, or monthly PKR net loss limits;
• Session Time Reminders — receive notifications after a set duration of continuous play;
• Cooling-Off Period — temporarily suspend your account for a period of your choosing;
• Self-Exclusion — permanently or indefinitely exclude yourself from all 1x app products.

Once a self-exclusion is activated, 1x app will use reasonable technical measures to prevent you from accessing your Account for the duration of the exclusion. Self-exclusion requests are irreversible for the minimum period specified at the time of activation.

To the fullest extent permitted by applicable law, 1x app's total aggregate liability to any Player in connection with their use of the platform — whether arising in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by that Player in PKR in the twelve (12) months immediately preceding the event giving rise to the claim.

1x app shall not be liable for:

• Any indirect, consequential, incidental, special, or punitive loss or damage;
• Loss of profits, opportunity, or anticipated savings arising from your use of or inability to use the platform;
• Interruptions, errors, or downtime caused by factors outside of 1x app's reasonable control, including internet service failures, payment processor outages, or force majeure events;
• Any loss arising from your failure to comply with these Terms, including account suspension resulting from Prohibited Conduct.

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death, or personal injury caused by 1x app's own negligence, to the extent that such limitation is prohibited by law.

1x app collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and should be read alongside this document. By registering an Account on 1x app, you consent to the collection and processing of your personal data as described in the Privacy Policy.

1x app will not sell your personal data to unaffiliated third parties. Personal data may be shared with third-party service providers (payment processors, identity verification services, game providers) solely to the extent necessary to provide the 1x app service, in accordance with applicable data protection standards.

1x app reserves the right to amend, update, or replace these Terms at any time. When material changes are made, 1x app will provide reasonable advance notice to registered Players through one or more of the following channels: email notification to your registered address, an in-platform notification visible upon login, or a notice posted on the 1x app website. The effective date of the revised Terms will be stated at the top of the document.

If you do not agree to the amended Terms, your sole remedy is to close your Account and withdraw any available PKR balance before the effective date of the change. Continued use of the 1x app platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the 1x app platform's registered jurisdiction. Nothing in this clause affects any mandatory consumer protection rights that you may have as a Pakistani user under locally applicable law.

In the event of a dispute regarding a bet, transaction, or account decision, the Player must first raise the matter with the 1x app support team via live chat. 1x app will investigate and respond within a reasonable timeframe. If the dispute remains unresolved following the internal complaints process, further escalation channels are detailed in the platform's Complaints Policy, available on request from the support team.

For questions, complaints, or requests relating to these Terms and Conditions, or for any responsible gaming assistance, please contact the 1x app support team through the following channels:

• Live Chat: Available 24/7 directly within the 1x app platform
• Email: [email protected] (plain text — not a clickable link)
• Telegram: @1xapp_official_pk

Our English-speaking support team operates around the clock and is familiar with Pakistani banking systems, Easypaisa and JazzCash queries, and all account-related matters. Response times via live chat are typically under 5 minutes during peak Pakistan Standard Time hours.