1x app Privacy
Policy — How We Protect
Your Personal Data

1x app is committed to protecting the privacy of all players who use its online betting and casino platform. This Policy explains in clear, plain English how 1x app handles personal data, with particular consideration for Pakistani players whose accounts are denominated in PKR and who use payment methods such as Easypaisa and JazzCash.

The collection and processing of personal data is an unavoidable part of operating a regulated online gaming and payments platform. When you open a 1x app account, make a deposit in PKR, place a bet on an HBL Pakistan Super League match, or contact our support team, certain personal data is generated and must be processed to deliver the service. This Policy is designed to make that process transparent so that you understand exactly what data 1x app holds about you and why.

If at any point you have a question about your personal data that is not answered by this Policy, the 1x app support team is available 24/7 via live chat and can be reached at the contact details provided in Section 14.

1x app collects the following categories of personal data from players. The specific data points collected depend on the stage of your relationship with the platform — pre-registration, registered account holder, and verified account holder each have different data requirements.

1x app does not intentionally collect sensitive personal data (such as health, religion, or biometric information) and does not require such data at any stage of account registration or verification. If you voluntarily provide such information through communications with our support team, it will be handled with heightened care and used only to the extent necessary to resolve your query.

1x app collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, filling in support forms, or contacting the 1x app team via live chat, email, or Telegram.
• Automated collection: Technical and usage data collected automatically as you navigate and interact with the 1x app platform, including session logs, device identifiers, and IP address data.
• Payment processing: Transaction reference data generated when you deposit or withdraw PKR via Easypaisa, JazzCash, or a Pakistani bank account. 1x app receives transaction confirmation and reference data from the payment processor — full payment account credentials are handled by the processor directly and are not stored on 1x app servers.
• Third-party verification services: Identity verification data cross-checked against third-party KYC and anti-fraud services as part of account verification and fraud prevention obligations.
• Game providers: Gaming activity data recorded by the game software provider during a session and transmitted to 1x app for account crediting, dispute resolution, and responsible gaming monitoring purposes.

1x app processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your 1x app account; processing PKR deposits and withdrawals; and providing access to the game library and sports betting markets.
• Identity verification (KYC): Verifying that you are who you say you are, confirming your age is 18 or above, and fulfilling anti-money laundering (AML) and know-your-customer obligations.
• Fraud prevention and security: Detecting and investigating suspicious activity, preventing unauthorised account access, and protecting the integrity of the 1x app platform and its players.
• Responsible gaming: Monitoring gaming behaviour to identify patterns that may indicate problematic gambling and facilitating access to responsible gaming tools including deposit limits, session reminders, and self-exclusion.
• Customer support: Responding to queries, resolving disputes, processing complaints, and communicating platform updates or important account notifications.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, payment processing, and the overall 1x app experience for Pakistani players.
• Legal compliance: Retaining records required by applicable laws, responding to lawful requests from regulatory or law enforcement authorities, and enforcing the 1x app Terms & Conditions.

1x app processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing required to perform the contract between you and 1x app — i.e., operating your PKR account, processing transactions, and delivering access to games and betting markets. Without this processing, the service cannot be provided.
• Legal obligation: Processing required to comply with applicable legal requirements, including AML obligations, KYC verification requirements, and lawful requests from competent authorities.
• Legitimate interests: Processing carried out in pursuit of 1x app's legitimate operational interests — including fraud prevention, platform security, and responsible gaming monitoring — where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your explicit agreement, such as optional marketing communications. Where consent is the legal basis, you may withdraw it at any time without affecting the lawfulness of prior processing.

1x app does not sell your personal data to unaffiliated third parties. We share personal data only with the following categories of recipients and only to the extent necessary for the stated purpose:

All third-party service providers engaged by 1x app are required to maintain appropriate data protection standards and are permitted to use shared data only for the specific purpose for which it was disclosed. 1x app does not authorise third-party processors to use your data for their own independent marketing or commercial purposes.

Because all 1x app transactions are conducted in Pakistani Rupees (PKR), and the primary payment methods for Pakistani players are Easypaisa and JazzCash, 1x app interacts directly with these mobile wallet platforms for the purposes of deposit and withdrawal processing. The following data handling principles apply specifically to PKR payment transactions:

• 1x app receives transaction reference numbers and confirmation status from Easypaisa and JazzCash — it does not store your full Easypaisa or JazzCash PIN, password, or primary account credentials on its servers.
• Your registered Pakistani mobile number is used as the identifier for linking your 1x app account to your Easypaisa or JazzCash wallet for deposit and withdrawal matching purposes.
• PKR transaction records — including deposit amounts, withdrawal requests, and associated timestamps — are retained by 1x app for the period required by applicable financial record-keeping obligations.
• In cases where a PKR withdrawal is flagged for AML review, transaction data may be shared with the relevant financial intelligence unit or law enforcement authority as required by law.

1x app uses cookies and similar technologies on its platform to deliver a functional and personalised experience. The following types of cookies are used:

• Essential cookies: Required for the basic operation of the platform — maintaining your login session, preserving your language preference, and enabling the cashier and game launcher to function correctly. These cannot be disabled without preventing core platform functions.
• Functional cookies: Used to remember your preferences and customise your experience, such as preferred sports markets and recently played games.
• Analytics cookies: Aggregated, anonymised data used to understand how players navigate the 1x app platform, which features are most used, and where technical performance improvements are needed. This data does not identify individual users.
• Security cookies: Used to detect and prevent fraudulent access attempts, CSRF attacks, and session hijacking on the 1x app platform.

1x app does not use third-party advertising cookies or retargeting pixels that track your activity across websites outside of the 1x app platform. You may manage browser cookie settings through your device's browser preferences; however, disabling essential cookies will impair your ability to use the platform.

1x app retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal minimum retention obligations. The following general retention principles apply:

• Active account data: Retained for the duration your 1x app account remains open and active.
• Closed account data: Following account closure, personal and transaction data is retained for a minimum of five (5) years to comply with applicable AML and financial record-keeping requirements.
• KYC documents: Identity verification documents are retained for the period required by applicable regulations — typically a minimum of five (5) years from the date of verification.
• Support communications: Chat and email support records are retained for up to three (3) years to support dispute resolution and quality assurance processes.
• Marketing consent records: Retained for the duration you remain a registered player plus a reasonable period thereafter to document opt-in and opt-out history.

Once retention periods expire and there is no legitimate ongoing reason to retain data, 1x app will securely delete or anonymise the relevant personal data in accordance with its internal data management procedures.

1x app implements technical and organisational security measures appropriate to the nature of the personal data processed and the risks associated with online gaming and PKR payment platforms. These measures include:

• SSL/TLS encryption for all data in transit between your device and 1x app servers;
• Encryption at rest for sensitive stored data including KYC documents and financial records;
• Access controls restricting personal data access to authorised personnel with a legitimate operational need;
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access;
• Regular security assessments and monitoring of the 1x app infrastructure for vulnerabilities and anomalous activity;
• Incident response procedures designed to contain, investigate, and notify stakeholders of any confirmed data security incident within applicable timeframes.

As a 1x app account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 1x app support team using the details in Section 14:

• Right of Access: You may request a copy of the personal data 1x app holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held in your account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may prevent immediate deletion.
• Right to Restrict Processing: You may request that 1x app temporarily restrict processing of your data while a dispute or complaint is investigated.
• Right to Data Portability: You may request a structured, machine-readable copy of personal data you have provided to 1x app, to the extent technically feasible.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. Your objection will be acted upon promptly.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Requests will be handled within a reasonable timeframe — typically 30 days from receipt of a verifiable request. 1x app may need to verify your identity before actioning a data rights request to ensure the request is made by the authorised account holder.

1x app is strictly an 18+ platform. The collection of personal data from individuals under the age of 18 is neither intended nor permitted. If you are under 18, you must not register an account or provide any personal information to 1x app.

If 1x app discovers or is notified that personal data has been inadvertently collected from an individual who is under 18 years of age, that account will be immediately closed and all associated personal data will be deleted without delay, except to the extent that retention is required to document and report the incident to relevant authorities where required by law.

Parents and guardians who believe that a minor in their care has accessed or registered with 1x app are strongly encouraged to contact the support team immediately so that the matter can be investigated and resolved without delay.

1x app reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, platform operations, or data processing practices. Where changes are material, we will notify registered players via email or through an in-platform notification prior to the changes taking effect.

The effective date at the top of this Policy indicates when the current version was last updated. We encourage you to review this Policy periodically. Continued use of the 1x app platform after the effective date of a revised Policy constitutes your acceptance of the updated terms, unless you have opted to close your account prior to that date.

For any questions, concerns, or requests regarding this Privacy Policy or the personal data 1x app holds about you, please contact the 1x app data support team through the following channels:

• Live Chat: Available 24/7 within the 1x app platform — the fastest channel for urgent privacy or account queries.
• Email: [email protected] (plain text — not a clickable link)
• Telegram: @1xapp_official_pk

Our English-speaking support team is available around the clock and is familiar with Pakistani data concerns, Easypaisa and JazzCash payment queries, and KYC-related requests. We aim to respond to all privacy-related enquiries within 5 business days.