Play Smart.
Stay in Control.
At 1x app, responsible gaming is not just a policy — it is a commitment we make to every player in Pakistan. We provide the tools, guidance, and support you need to keep gaming safe, fun, and within your personal limits.
Our Commitment
What Is Responsible Gaming?
Responsible gaming means enjoying online betting and casino entertainment — from slots to live cricket markets — as a leisure activity, while always staying aware of the time and money you spend. 1x app is built around the principle that gaming should add enjoyment to your life, not take away from it.
For players across Pakistan — whether you are in Karachi placing bets on the HBL Pakistan Super League, or in Lahore enjoying an evening of online slots — 1x app offers a full suite of player-protection features. These tools let you set real boundaries, step away when needed, and return to the platform when you feel ready.
Responsible gaming at 1x app covers three core principles: control over your spending, awareness of your time on the platform, and access to help whenever you need it. We take all three seriously, and every feature we build reflects that.
Warning Signs to Watch For
- Spending more PKR on gaming than you originally planned
- Chasing losses — betting to recover money you have already lost
- Thinking about gambling when you are at work, school, or with family
- Borrowing money from friends or family to fund your bets
- Neglecting daily responsibilities, meals, or sleep because of gaming
- Feeling irritable, anxious, or restless when you are not playing
- Hiding the amount of time or money you spend on 1x app from others
- Feeling that you cannot stop, even when you want to
If you recognise two or more of these signs in yourself or someone you care about, please use the self-exclusion and limit tools below, or contact our support team immediately.
Player Protection Tools
Tools We Provide to Keep You Safe
Every registered 1x app account comes with built-in responsible gaming features. You are always in the driver's seat.
Deposit Limits
Set a daily, weekly, or monthly cap on how much PKR you can deposit into your 1x app account. Once your limit is reached, deposits are automatically blocked until the period resets. You can always lower your limit instantly — increases take a 7-day cooling-off period.
Session Time Limits
Choose how long each gaming session can last. When your set time is up, 1x app will send you a notification and, if configured, automatically log you out. This simple tool helps you stay aware of how long you have been playing, so gaming stays recreational.
Self-Exclusion
If you feel your gaming is getting out of hand, you can self-exclude from 1x app for a period of your choosing — from 30 days up to 5 years, or permanently. During a self-exclusion, your account is locked and all marketing communications are stopped. This takes effect immediately.
Reality Checks
At a frequency you choose, 1x app will show you a brief summary of your current session: total time played, net result in PKR, and a gentle reminder to take a break. Reality checks keep you grounded and aware throughout your gaming session.
Loss Limits
Alongside deposit limits, you can set a maximum loss threshold per day, week, or month. Once you hit that threshold, betting is suspended for the remainder of the period. This is particularly useful for players who prefer to define a hard "stop loss" before each gaming session.
Cool-Off Breaks
Need a short pause without a full self-exclusion? A cool-off break temporarily suspends your account for 24 hours, 48 hours, or up to 30 days. It is faster to set up and gives you space to reflect without making a permanent decision. Your Easypaisa or JazzCash withdrawal options remain open during this window.
Step-by-Step Guide
How to Set Up Self-Exclusion on 1x app
Activating self-exclusion takes less than two minutes. Here is exactly how to do it from your 1x app account:
Log in to Your Account
Visit the 1x app Login page and sign in with your username and password. Make sure you are on a secure connection.
Open Account Settings
Click on your profile icon in the top-right corner and navigate to Account Settings → Responsible Gaming.
Choose Self-Exclusion
Select "Self-Exclusion" from the list of tools. Choose your exclusion period: 30 days, 6 months, 1 year, 5 years, or permanent.
Confirm Your Decision
You will receive a confirmation prompt. Once you confirm, the exclusion is applied immediately. You will also receive a confirmation email to the address on your account.
Contact Support if Needed
If you prefer, our 24/7 support team can activate self-exclusion on your behalf. Simply reach out via live chat and ask for the Responsible Gaming team.
Understanding the Rules
What Happens During Self-Exclusion?
When self-exclusion is active on your 1x app account, the following restrictions apply immediately and without exception:
- All access to your account is locked — you cannot log in or place bets
- No new deposits can be made via Easypaisa, JazzCash, or any other method
- All marketing emails, SMS messages, and push notifications are suppressed
- Pending withdrawals of your existing PKR balance are still processed normally
- You cannot shorten or cancel the exclusion period once it has started
- After the exclusion period ends, a mandatory 24-hour cooling-off period applies before the account can be reactivated
We also encourage players who are self-excluding to consider using third-party blocking software on their devices. These tools block access to gambling websites at the browser and app level, adding an extra layer of protection. Details are available through our support team.
Important Note
Self-exclusion applies only to your 1x app account. If you are concerned about problem gambling more broadly, we strongly recommend reaching out to a dedicated helpline. Our support team can point you in the right direction.
Strictly 18+ Only — No Exceptions
1x app is a platform for adults aged 18 and above. We take underage gambling extremely seriously. All accounts require age verification before a player can make a deposit or place a bet. If we have reasonable grounds to believe an account holder is under 18, that account will be suspended immediately and any funds held pending investigation. Parents and guardians in Pakistan are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms. If you believe a minor has accessed 1x app, please contact our support team immediately at [email protected].
Need Help?
Support & Resources
You are never alone. Whether you are looking for guidance or need to speak with someone right away, here is how to get help.
24/7 Live Chat
Our English-speaking responsible gaming team is available around the clock via the live chat widget on the 1x app site. Just click the chat icon and ask to speak with the Responsible Gaming team — response time is typically under two minutes.
Email Support
For non-urgent questions or to formally request a self-exclusion or limit change, email us at [email protected]. Please include your registered username and a brief description of your request. We aim to respond within 2 hours.
Telegram Channel
Reach out to us on Telegram at @1xapp_official_pk. Our Telegram team is staffed for support queries including responsible gaming requests. This channel is monitored 24 hours a day.
External Help Lines
If you feel you need professional help beyond what we can offer, please seek support from a qualified counselling service or mental health helpline in Pakistan. Your wellbeing matters far more than any game. Ask our team for referral guidance at any time.
Play Responsibly, Play Better
Healthy Gaming Habits for Pakistan Players
Building good habits makes gaming more enjoyable for longer. Here are three practices our responsible gaming team recommends to every player on 1x app.
Set a Budget Before You Play
Decide on a PKR amount you are comfortable losing before you open the 1x app. Treat it the way you would treat a cinema ticket or a dinner out — once it is spent, the evening is over. Never bet money earmarked for bills, groceries, or savings. Using Easypaisa makes it easy to load only a set amount and no more.
Time Your Sessions Wisely
Games are designed to be engaging, and it is easy to lose track of time. Set a session time limit in your 1x app account settings so the platform reminds you when your planned window is up. Many players in Islamabad and Lahore find that scheduling gaming sessions around other commitments keeps it a positive habit rather than a compulsive one.
Play for Fun, Not to Recover
The golden rule of responsible gaming: never chase your losses. If you have hit your session limit or your balance is down, log out and come back another day with a fresh mindset. Chasing losses is the single most common path toward problem gambling. Winning is a bonus — the primary goal is entertainment.
Enjoy 1x app Responsibly
1x app is here for the long game — your long game. Explore our full range of slots, cricket betting, and live casino games knowing that every player protection tool you need is just a few taps away. Play safe, play smart, and play within your limits.
18+ only. Gambling can be addictive. Please use the tools above and play within your means.